Our Approach: Supporting your initiatives
We know how difficult it is to find the right fit in the HR software market. So why not turn to PeopleSpheres?
Our People-First Approach
Your needs and objectives are important to us. And so is the success of your HR transformation project. At each stage of your project, you are accompanied by a dedicated contact who you can refer to and ask your questions.
It’s our DNA. Ask our clients, they can speak to it better than we can.
We are committed to developing a state-of-the-art platform.
Our roadmap is continuously adapted to our customer needs.
Our team is by your side from A to Z
What are the steps to becoming a customer?
How does the implementation work?
Am I supported after setting up my tool?
With us, you will never be on your own. You will be assigned a team of 3 who will be dedicated to your satisfaction:
More questions about how we work?
Who are our clients?+
Our 350+ clients are companies and associations of all sizes and industries, have operations around the globe, and come from both the public and private sectors.
Being a highly customizable and adaptable platform, PeopleSpheres adapts to your processes and does not force a specific way of doing things on you. This allows us to address all types of organizations.
The platform as it is today is especially suitable for complex, multi-site organizations or those with many employees (minimum 500).
Our most renowned clients include: Greenpeace, Alpine, Cityscoot, Decathlon, IAD, Adopt’, Wonderbox, OPCO2i, Vitamine T, etc.
How is pricing calculated?+
Our prices depend on the number of employees in your company and the complexity of your HR ecosystem. You will find all the information on this subject on our dedicated Pricing page.
Why are there so many steps before the demo?+
At PeopleSpheres, you are never considered a regular customer.
When you have a project, we call you quickly to get to know each other and discuss your needs.
Then, there are few important steps to support you in your project.
Step 1: Initial exchange with our Business Developer
One of our Business Developers will give you a quick call to ensure that we are able to solve your problems. You will discuss your project, your activity, your needs, your budget, etc. with one goal in mind: to understand you.
No stress, the process is free and it does not commit you to anything. On the contrary, if we are not able to support you, we will explain why from the beginning. We are transparent!
Step 2 : Prepare for the Demo
Once the need has been established, the Account Executive assigned to your project will call you back to prepare a personalized demonstration. In this one-hour meeting, he or she will ask you very specific questions about your needs in order to understand your issues and challenges. They will thus be able to prepare the best possible demo based on your ideal ecosystem.
Step 3: Time for the Demo
Our Account Executive accompanied by our Solution Consultant present your personalized tool to you.
Step 4: Fine-tuning the legal details
Convinced ? We can pass the ball over to your purchasing departments. We send you a quote, we polish the contracts and off you go. All you have to do is sign.
How do I get trained on PeopleSpheres?+
After the implementation project, we will support you in adopting the product into your daily routine.
Several free resources for our customers are available to help learn how to use your solution.
- Initial training is offered to you as soon as your platform is implemented to help you get started.
- Monthly training webinars called Thursday Learning are organized by our User Adoption Manager every first Thursday of the month.
- All the new evolutions of the platform are the subject of a Release Meeting held every 15 days.
- PeopleSpheres Academy is a training portal that brings together all the necessary content to help you use your platform.
We have made help articles and recordings of our live trainings available on your knowledge center. More specifically, you will find articles about HR platform functionality, product developments (News/PeopleSpheres News) and also Jeudi Learning (webinar recordings).
To complement this free content, we also offer paid training (which is part of our training catalog or tailor-made services) or audits of your platform. Talk to your CSM about it!
Who do I contact when I have a problem with the tool?+
If you are experiencing an issue with your PeopleSpheres platform, you can contact our Support center which will be your single point of contact.
Consult this dedicated page to discover how to use the support center and submit your questions.
Who is in charge of my satisfaction?+
Completed your implementation project with your Chief Orchestrator? Nice job! You are now officially part of the large community of PeopleSpheres customers, you now have a tool adapted to your needs for daily use. But do not panic, you are not on your own.
At PeopleSpheres, you will have a team dedicated to your satisfaction:
💬 Customer Success Manager (CSM)
Your dedicated CSM will take great care of you: their job is to ensure that you utilize the tool to maximize its value. The CSM works closely with the User Adoption Manager and the Account Managers to ensure that the tool is always adapted to your use.
They also carry out annual surveys to analyze your use of the tool.
💬 Account Manager (AM)
Your business is constantly evolving! The Account Manager is in charge of recommending new tools to you if needed. The goal is to have a flexible tool that can be adapted to your HR and business requirements.
💬 Customer Support
Need help with the daily use of your platform? Experiencing a glitch ? PeopleSpheres Support is your go-to point of contact. A knowledge center is available online at all times in English and French to guide you on frequently asked questions.
What do I do if I need to expand my solution to address other areas?+
Your tool is designed to grow with you. If you have new needs, you can share them with your Account Manager, who can advise you on the selection of a new tool or a new configuration.
Our team is available to talk!